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Sahrzad VPN FAQ - Billing Questions

You can also find the answers to the most popular General Questions and Technical Questions.

Q: What payment methods do you accept?

A: We accept Credit Cards and Paypal payments via Payproglobal billing system. Also we accept Western Union, please contact us for details. If you need another payment method please contact us and we find the best solution for you.

Q: What is the shortest subscription offered?

A: The shortest term is one week and you pay in advance for each period. The billing subscription can be canceled at any time before the next billing gets processed.

Q: Why have I been billed again?

A: You have been billed again because our service is subscription based. This is also indicated on the payment/order form. A subscription is a recurring payment. If service no longer needed, you would need to cancel the billing subscription before the re-billing date. Your account will automatically be re-billed if you have not cancelled your subscription.

Q: How can I cancel my subscription?

A: We hope that you are not about to leave us and if you are, we hope to have you return in the near future. You can cancel the subscription by yourself or contact us and we will do that.

Q: My order was declined / canceled but you charged my card.

A: The charge you see is just a pre-authorization charge for the attempted order. It is a hold placed on the funds by your bank. If order is declined / canceled the bank will release the funds back to your account. The time it takes varies from 5-7 bank working days but usually faster.

Q: The payment processor is having issues processing a recurring payment, what should I do?

A: If the payment processor is having issues processing payments it is most often either:
* Expired Card
* No funds on the card
* Your bank does not authorize recurring payments, contact your bank.

Q: I am having a problem placing an order, the payment processor is not accepting my payment, what should I do?

A: If the payment processor is having issues processing the payment it is most often either:
* Incorrect billing information being used
* Your bank does not authorize online transactions, contact your bank.
Please also e-mail us and inform us if you need assistance.

If you did not find your question You can also find the answers to the most popular General Questions and Technical Questions.

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