February 5 – problem resolved
Recently some of our customers from the United Arab Emirates are complaining about the problems with VPN.
Now the problem is resolved. People from UAE can use vpn without any issues!
We have investigated the issues and find out that Etisalat (One of the biggest UAE Internet service provider) blocked pptp – one of the most popular and used vpn protocol.
The problem is mainly occurred on MAC and iOS devices.
However there are several solutions for this issue:
- Change vpn protocol to l2tp or Open vpn. These protocols are also very secure and works fine in UAE
- Try using vpn on others devices (Windows, Android)
- Try to change Internet service provider (use DU or others providers who do not block vpn)